Refund policy

Refund & Exchange Policy

All sales are final. We do not offer refunds under any circumstances.

Exchanges

Exchanges are only accepted if there is an error on our part with your order (e.g., wrong length, texture, or item sent). To qualify for an exchange:

  • You must contact us within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original condition with tags and packaging intact.

  • We will provide instructions for returning the incorrect item before we send a replacement.

Before Placing Your Order

To avoid issues, please:

  • Double-check your order details, including head measurements for wigs.

  • Ensure you have selected the correct product, length, and texture.

  • Contact us if you have questions before ordering—we are happy to help via email or DM.

We reserve the right to refuse exchanges that do not meet the conditions above. Our goal is to ensure you receive exactly what you ordered, in perfect condition.